Privacy Policy

Overview

Altura Farm Tree & Bobcat operates this website and provides mobile tree care, land clearing, and arboriculture services throughout Hawaii County, including the districts of Kona, Hilo, Puna, Kau, Hamakua, and Kohala. This policy describes how we collect, use, and protect information you provide when you submit an estimate request, call our dispatch line, or interact with our site.

Information We Collect

Contact Form Submissions

When you submit an estimate request through our contact form, we collect your full name, phone number, email address, property location, and the service category you select. You may optionally provide additional project details in the message field.

Phone Communications

When you call (808) 767-3145, your phone number is transmitted to our mobile dispatch system. We do not record call audio. Your caller ID and any voicemail you leave are stored on our carrier device for the duration needed to respond to your inquiry and schedule service.

Location Metadata for Mobile Dispatch

Because our operations are mobile and island-wide, we collect the property address or general location you provide when scheduling a site visit. This location data is used exclusively to dispatch our arborist and equipment to your parcel, assess terrain access, and plan logistics across Hawaii County's diverse microclimates and road conditions. We do not use GPS tracking on your device and we do not collect real-time location data without your explicit provision of an address.

Website Analytics

Our hosting infrastructure may collect standard server logs including IP address, browser type, referring page, and time of visit. This data is aggregated and does not identify individual visitors. We use cookieless third-party analytics trackers, and may utilize third-party advertising pixels, or cross-site tracking cookies for marketing and advertising purposes without personally identifiable information.

How We Use Your Information

We use the information you provide for the following purposes:

• Responding to your estimate request and scheduling an on-site consultation.
• Dispatching our certified arborist and equipment to your property location within Hawaii County.
• Communicating with you about your project, including follow-up questions, scheduling changes, and service confirmations.
• Maintaining internal business records for the duration required by applicable Hawaii County and State of Hawaii regulations.

We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not use your data for automated decision-making or profiling.

Data Storage and Security

Contact form submissions are transmitted via encrypted channels and delivered to our business email system. We retain inquiry records for the duration of the client relationship and for a reasonable period thereafter to support warranty follow-up and service history. Phone contact information is stored on password-protected carrier devices.

While we take reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information submitted through the website.

Your Rights

You may request at any time that we confirm what personal information we hold about you, correct any inaccuracies, or delete your information from our active records. To make such a request, contact us at alturatree@aol.com or call (808) 767-3145. We will respond within 30 days.

Children's Privacy

Our services are directed at property owners and land managers. We do not knowingly collect information from anyone under the age of 18. If you believe a minor has submitted information through our site, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the site after changes constitutes acceptance of the updated policy.

Contact

For questions about this Privacy Policy or our data practices, contact us at alturatree@aol.com or call (808) 767-3145.